Exceptions If the Information Officer, If the record is not provided If the requester cannot Deputy Information Officer, in the form requested, the read, view or hear the or Head of the access fee that is charged record in the form held by a public/private body thinks to the requester must not public body because of a that the collection and exceed the fee that would disability, the public body is reproduction of documents have been charged if access required to provide the is going to take longer than was granted in the form record into a form that is six hours, he/she must requested. However, this accessible to the requester. inform the requester, (by rule does not apply when The access fee charged to formal notice), that one an alternative form is the requester must not third of the access fee is required because exceed the fee that would payable upfront as a information had to be have been charged but for deposit. severed from the record. the disability. 3.3 Can an Information Officer help me make a PAIA request? When a PAIA request is made to a public body, the Information Officer or Deputy Information Officer must help you where necessary to complete the PAIA forms. Assistance must be given by Information Officers free of charge. South African Human Rights Commission 35