6 (3) In case a Social Media Company fails to abide by any of these Rules, the National Coordinator may impose a penalty up to five hundred million rupees on it. CHAPTER IV FILINGS OF COMPLAINTS AND ITS DISPOSAL ETC 8. Filing of complaints. - (1) A complaint for blocking or removal of unlawful online content may be filed by,(a) any person, natural or juristic, or his guardian, where such person is a minor, aggrieved by unlawful content; or (b) a Ministry, Division, attached department, sub-ordinate office, provincial or local department or office, a law enforcement agency or intelligence agency of the Government, or a company owned or controlled by the Government. (2) The complainant mentioned under clause (a) of sub-rule (1), may file a complaint against any unlawful online content to the Authority in the form Specified in the Schedule: Provided that where a complainant is unable to file a complaint through web-based system or by approaching an office of the Authority, he may use any other appropriate means in writing to send his complaint to the Authority while making full disclosure of available information regarding the complaint and the complainant. (3) The Authority may seek an expert opinion from any person including complainant organization wherever it deems appropriate during processing of a complaint against unlawful online content. (4) The Authority may seek any further information or clarification from the complainant when it deems necessary for an appropriate decision on the complaint. 7