(d) Review or cause the revision of the Programme Codes and enforcement mechanisms at least once in every two years from the date of the Programme Code and mechanisms came into force; (e) file the reviewed programme code with the Commission for approval. PART VI—COMPLAINTS HANDLING PROCEDURE 39. Complaints handling procedure (1) every broadcaster shall develop a procedure, for handling complaints from persons who may be aggrieved by its broadcasts. (2) The complaints handling procedure, shall, among other things cover the following— (a) full name of the broadcaster as it appears in the licence as well as the broadcast station identity specific to different broadcast services offered; (b) the physical postal and email addresses where complaints can be sent; (c) the contact person authorized to receive and handle complaints; (d) the manner in which the complaint may be lodged including the applicable languages; (e) details which need to be submitted when lodging a complaint; (f) the need for the complainant to retain a copy of every correspondence exchanged between complainant and broadcaster; (g) the manner in which the complaint shall be investigated and process of investigation; (3) In addition to the information under paragraph (2) the complaint handling procedure shall also include information— (a) to listeners or viewers that the first opportunity to resolve a complaint should be given to the broadcaster to resolve the complaint;