4.0 Procedure for General Public Complaints 4.1 Any complaint received from the public must be made in writing specifying, if possible, the part of the Content Code that has been breached together with supporting documents or details of the alleged misconduct. 4.2 The complaint will be referred to the Chairman for his consideration. If the chairman is of the view that the complaint is frivolous or prima facie lacking in merit or outside the scope of the Code, he will notify the complainant that no further action is being taken and the reasons therefore. 4.3 If the Chairman is of the opinion that the complaint warrants further investigation to determine its validity, the complaint will be forwarded immediately to the party complained against for a response within two working days. 4.4 After two working days, the Chairman will review the complaint and the response, if any. If the Chairman feels there are insufficient grounds for upholding the complaint, the chairman will circulate to Bureau members his views together with the complaint and the response, if any, within 4 working days of the receipt of the complaint. 4.5 Within three working days, if the majority of the members agree with the view of the Chairman, the Bureau will write to the complainant stating that there are insufficient grounds to uphold the complaint. 4.6 If the Chairman is of the view that the complaint has merits, copies of the complaint together with the response of the party complained against will be circulated to members for their views within two working days and: (a) If the views of the members are unanimous, the Bureau will inform the parties involved of the decision. (b) If there is a difference of opinion, the Bureau will convene a meeting within three working days to deliberate the matter. 59