32. Transfers of Control of Service Providers .................................................................255 PART VIII INTERCONNECTION.............................................................................................266 33. Functions and Duties of the LTA Regarding Interconnection...................................266 34. Interconnection by All Service Providers ..................................................................277 35. Interconnection by Dominant Service Providers .......................................................288 36. Requests for Interconnection .....................................................................................288 37. Interconnection Charges ............................................................................................299 38. Reference Interconnection Offers ..............................................................................299 39. Publication of Interconnection Agreements.................................................................30 40. Non-compliant Interconnection Agreements...............................................................31 41. Co-location...................................................................................................................31 PART IX TARIFFS .......................................................................................................................31 42. Tariff Filing and Approval...........................................................................................31 43. Publication of Tariff Information...............................................................................332 44. Tariffs for Services to Other Service Providers.........................................................332 45. General Principles for Tariff Regulation ...................................................................332 46. Cost Studies ...............................................................................................................332 PART X RELATIONS BETWEEN SERVICE PROVIDERS AND CUSTOMERS...................33 47. Application...................................................................................................................33 48. Fair Dealing Practices ..................................................................................................33 49. Confidentiality of Customer Information ....................................................................34 50. Confidentiality of Customer Communications ............................................................34 51. Protection of Personal Information..............................................................................35 52. Access by Government Authorities .............................................................................35 53. Customer Complaints...................................................................................................35 54. No Unjustified Discrimination.....................................................................................36 55. Terms of Service ..........................................................................................................36 56. Information on Terms of Service.................................................................................37 57. Telephone Directories..................................................................................................37 58. Quality of Service ........................................................................................................38 59. Access to Customer Premises ......................................................................................38 60. Liability, Refunds and Damages..................................................................................38 PART XI TELECOMMUNICATIONS EQUIPMENT ................................................................39 61. Equipment Certification...............................................................................................39 PART XII NUMBERS ..................................................................................................................39 62. National Numbering Plan ............................................................................................39 63. Use of Numbers ...........................................................................................................40 64. Number Portability.......................................................................................................40 65. Service Provider Selection...........................................................................................41 iii