3) The Authority may, if it considers it expedient to do so, at any time, direct any of its employees to inspect the records or to get such records audited. PART THREE AUDITING AND PUBLICATIONS 9. Auditing 1) The Authority shall conduct audits on measurement and reporting of the Quality of Service Parameters outlined in Appendix I of this Directive. 2) The Authority shall: a) Undertake Quality of Service audits from time to time to verify the Quality of Service experienced by Customers and compare the results from audit exercises against license obligations and Quality of Service Standards; b) Audit some or all of the Quality of Service data; c) Vary the frequency of the audits, reporting areas and reporting periods that require auditing if required so by force majeure or following a minimum of ten (10) Working Days warning by the Authority prior to the auditing activities; and, d) Use an independent suitably qualified third party to perform audits on behalf of the Authority as needed. 3) In order to verify the Quality of Service experienced by customers and to compare the results (from audit exercises) against license obligations the Authority shall use any of the following methods: a) Drive test; b) Consumer survey; and, c) Data submitted on a quarterly basis by the Telecommunications Operators. 10. Publication The Authority shall publish Quality of Service Standards, including results of the audit and assessments of the Quality of Service undertaken by the Authority, coverage map and service availability, on the Authority’s print media or website, on a Quarterly and annual basis in order to ensure consumers are provided with information that will enable them to make informed decisions. PART FOUR COMPLIANCE, INVESTIGATION, AND INSPECTION 11. Compliance 1) In order to comply with this Directive, Telecommunications Operators shall: a) Establish measurement methods consistent with this Directive; b) Provide measurement results for all services and the network coverage to the Authority; c) Meet targets as set forth in this Directive; d) Produce and submit the data reasonably required by the Authority as when required; 5