aggregated and the subscriber is able to access these interactive services including the Internet through this ISP node. ‘CPE’ means Customer Premises Equipment ‘Customer’ or ‘Consumer’ means a subscriber of Broadband service. ‘DSLAM’ means Digital Subscriber Line Access Multiplexer. ‘DSL’ means Digital Subscriber Line. ‘Internet’ is a global information system that is: logically linked together by a globally unique address, based on Internet Protocol (IP) or its subsequent enhancements/ up gradations; able to support communications using the Transmission Control Protocol / Internet Protocol (TCP/IP) suite or its subsequent enhancements/ up gradations, and all other IP compatible protocols. ‘IGSP’ means International Gateway Service Provider for Internet services. ‘ISP’ means Internet Service Provider licensed to provide access to Internet Service ‘ISP Node’ means a location where the ISP’s Gateway Router is connected with upstream service provider ‘LAN’ means Local Area Network. It is a group of computers and associated devices that share a common communications line or wireless link. ‘License’ means a license granted by the Agency under which a service is provided by an operator, whereas a ‘Licensee’ means an operator that is licensed to provide Internet Services ‘OFC’ means Optic Fiber Cable ‘PC’ means Personal Computer. ‘POP’ means Point Of Presence of the service provider intending to provide Broadband service where multiple such individual Broadband connections are aggregated and the subscriber is able to access interactive services including the Internet through this POP. ‘Quality of Service’: The term “Quality of Services” (QoS) is defined as “the collective effect of service performance which determines the degree of satisfaction of a user of the service indicating the performance of a broadband network and of the degree to which the network conforms to the stipulated norms”. Rwanda Utilities Regulatory Agency 4