(c) Formeasurements and verification functions, the Regulatory Authority shall use the following methods to audittelecommunication operators’ networks,but not limited to: Drive test, Consumer survey, Data acquired from Network Operating Centers (NOCs)/Network Management Centers (NMCs) etc and data submitted by Licensees. (d) The reporting areas, which are the geographic areas for which measurements are taken and recorded, shall be in the Republic of Rwanda, and shall be reported on National, each Province and Kigali-city basis taken separately. Unless the Regulatory Authority permits in writing; two or more reporting areas shall not be combined into one reporting area for particular Licensees, parameters, services and reporting periods. (e) For each parameter which is reportable for a service, for each reporting area and for each reporting period, a Licensee shall perform the following tasks during measurement, reporting and recording: i. Taking the measurements according to the measurement methods defined for the parameter as specified into APPENDIX 2 Measurement Methods. Submitting any additional information requested by the Regulatory Authority, including details of the times, places and other details of the measurements, within one (1) month after the end of the reporting period or as may be otherwise directed by the Regulatory Authority; Retaining quality of service data, including all measurements and related records (log files), for a minimum of three (3) months after the end of reporting period or as may be otherwise directed by the Regulatory Authority. ii. iii. ARTICLE 6: PUBLICATION OF MEASUREMENT RESULTS (a) The Regulatory Authority shall publish the measurement results within two (2) months after the end of the reporting period to which the measurements apply with or without additional notes or commentsdepending on the measurement verification results. (b) For each parameter which is reportable for a service, for each reporting area and for each reporting period, measurement results to be published by the Regulatory Authority shall be set out in tables that contain, for each Licensee: i. ii. iii. iv. The name for the service used by the Licensee; An identification of the reporting area for which the measurements were taken; An indication of any target for the parameter and the service that has not been reached by the Licensee; Any other information or comparison of service quality that the Regulatory Authority determines to be appropriate, possibly including information to help customers to assess the performance of competing Licensees. (c) In considering whether to approve explanatory Note by a Licensee, the Regulatory Authority Regulations for Quality of Service of Cellular Mobile and Fixed Networks Services (Voice, SMS and 3G Data) 6

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