APPENDIX 1- KEY PERFORMANCE INDICATORS Appendix 1 includes two tables, namely table 1 and table2. Table 1 illustrates all KPIs for both voice 3G Data and SMS services provided via Cellular mobile networks by Telecom Operators. On the other side, table 2 illustrates all KPIs for the voice service provided by Telecom Operators via Fixed networks. Table 1: Cellular Mobile Networks Voice and SMS Services S/N PERFORMANCE INDICATORS THRESHOLD AVERAGED OVER A PERIOD OF: VOICE SERVICE 1. Call Setup Success Rate (CSSR) 2. Call set up time (CST) ≥95 % One quarter ≤ 9 sec in ≥ 90% of the cases (20132014) One quarter ≤ 9 sec in ≥ 95% of the cases (from 2015) 3. ≤2% One quarter For ≥92% of cases ≥3 using MOS, PESQ or POLQA algorithms One quarter Call Drop Rate (CDR) 4. Speech Quality (MOS) 5. Service coverage Area signal level) (Out-door ≥ -95 dBm The percentage of area to be covered shall depend on each operator business plan One quarter SMS SERVICE 6. SMS service accessibility 7. SMS end-to-end delivery time ≥ 99% One quarter 5 seconds, for≥99% of the cases. Conditions: The receiving mobile equipment should be ON, have coverage and the storage capacity is not FULL One quarter Regulations for Quality of Service of Cellular Mobile and Fixed Networks Services (Voice ,SMS and 3G Data Services ) 9