provided that it has been created or obtained by it and that it is under its responsibility or scope of its competence. II. The entity only has obligation to deliver the information in the state and form in which it is. The petitioner may not require a change of format or that the information be issued in a manner different from that which is stored or filed in the entity. III. In accordance with the principle of gratuity, the petitioner who requires information must pay only the amount corresponding to the reproduction costs of the required information. ARTICLE 13 (ADDITIONAL INFORMATION). The request for information does not imply the obligation of the entity to create or produce information that does not count at the time the request is made. ARTICLE 14 (PARTIAL INFORMATION). In case a document contains partial information, the public entity must allow access to all the information that is available. ARTICLE 15 (JUSTIFIED REFUSAL). I. A justified refusal to the delivery of the information, can only be based on the following causes: 1. Secrecy, reservation or confidentiality expressly established in current laws, except in case of removal of this quality by competent authority, in accordance with the provisions of current regulations. 2. Absence of the information requested in the records or files of the entity. 3. Lack of competence to provide the information, when this corresponds to another entity. II. The competent authority must communicate in writing to the petitioner its denial based on the preceding grounds, noting the limitations and reasons that justify the non-delivery of the information requested. III. The authority should guide the petitioner, in writing, the possible destination or location of the information, when it does not exist in its files or records or is not within the scope of its competence. ARTICLE 16 (UNDUE REFUSAL). I. In case of undue refusal, lack of response or illegal restriction of the right to information, the petitioner may file a complaint with the competent superior authority or the Ombudsman, or make use of the constitutional, judicial and administrative remedies in force in the legal order.