Government, or any direction issued by the Commission or condition of the registration, the Commission may by a written notice within fifteen days require data controller and/or data Processor reasons for the non-issuance of the enforcement order. (3) The notice referred to in sub-section (2) shall specify the nature of the contravention and adequate steps to be taken by the licensee for the redressal of the contravention. (4) Where anyone fails to: (a) respond to the notice referred to in sub-section (2); or (b) satisfy the Commission about the alleged contravention; or (c) remedy the contravention within the time allowed by the Commission may by a written order and furnishing reasons for that shall: (i) levy fine which may extend to 2,000,000 USD or an equivalent amount in Pakistani Rupees; or (ii) suspend or terminate the registration and impose additional conditions. (5) Notwithstanding anything mentioned above, the legal person shall be punished with a fine not exceeding 1% of its annual gross revenue in Pakistan or 200,000 USD whichever is higher or an equivalent amount in Pakistani Rupees or as may be assessed by the Commission. 51. Complaint. – (1) Any individual or relevant person may file a complaint before the Commission against any violation of personal data protection rights as granted under this Act, misconduct of any data controller, data processor, or their processes which involves: a) a breach of the data subject’s consent to process data; b) a breach of obligations of the data controller or the data processor in the performance of their functions under this Act; c) provision of incomplete, misleading, or false information while taking consent of the data subject; or d) any other matter relating to the protection of personal data. (2) The complainant may file a complaint on plain paper or as per a simplified sample format prescribed by the Commission and the complainant shall certify that he had not already or concurrently filed any application, complaint, or suit before any other forum or court. 41

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