3. ARCOM may disclose the identity of operators subject to an investigation process, as well as the matter to be investigated, namely where initiated as a result of a complaint. Section 14 Secrecy 1. Incumbents of ARCOM organs, their respective agents, qualified persons or entities duly credentialed, as well as occasional or permanent employees, are especially obligated to keep secrecy of facts that may come to their knowledge exclusively while performing their duties. 2. Breach of the duty of professional secrecy contemplated in the preceding subsection is, in addition to the inherent disciplinary and civil liability, punishable under criminal law. Section 15 Co-operation with other entities ARCOM may establish co-operation or partnership relations, within the scope of its responsibilities, with other public or private entities, whether national or foreign, provided such relations do not imply either delegating or sharing its regulatory competencies. Section 16 Consumer and user complaints 1. ARCOM may inspect, on a regular basis, registers of complaints and claims filed by consumers and other users to concessionaires or licensed entities, which shall keep an appropriate register thereof 2. ARCOM may order an investigation into consumer and user complaints or claims filed to concessionaires or licensed entities or directly to the regulatory entity, provided these fall within the scope of its competencies. 3. ARCOM may also recommend or determine to concessionaires or licensed entities measures required for redressing fair user complaints. Section 17 Fulfilment of legal and contractual obligations 1. In the event of failure to fulfil the obligations inherent in the provision of the universal service, or legal and contractual obligations in general, or failure to meet quality standards as set by regulation, ARCOM may either recommend or determine to concessionaires or licensed entities the adoption of the relevant corrective measures. 2. In the event of failure to execute defined actions or to meet the timeframe set for their execution, ARCOM may, as the case may be, take or propose that the Government should take condemnatory measures contemplated in connection with breach of law or failure to fulfil a concession contract or the conditions of a licence.