10) telephone numbers for receiving information about current job vacancies. When providing a response to an oral request, a respondent should indicate his/her name and a position in the response. 5. A written request should contain following information: 1) last name, name and patronymic (if it is indicated in an ID), individual identification number of an individual who is sending a request for information; 2) if applying on behalf of a legal entity – full name of a legal entity, business identification number, outgoing number and date, last name, initials and a position of a person who signed a request. A request has to contain postal and electronic addresses, telephone or telefax number and other means of communication. A written request has to be signed by an individual or a representative of a legal entity. A request in an electronic form has to be authorized by an electronic digital signature. A request made electronically on a blog platform of the heads of state bodies is considered as a written request. A request made electronically on a blog platform of the heads of state bodies does not have to be signed by an information user, if the latter has an account on the “electronic government” web portal and a registration user number, assigned by a mobile phone provider. 6. An information user who applied to an information holder directly and made his/her request in a written form, receives a receipt which indicates the date and time, last name and initials of a person, who accepted the request. 7. Written requests made according to the order established by this Law, except for anonymous requests, must be accepted, registered, accounted for and considered in a mandatory way. 8. Written requests can be made by a representative of an individual or a legal entity. The representation must be legally authorized according to the requirements set in civil legislation of the Republic of Kazakhstan. 9. Requests, received through generally accessible informative systems, and which comply with the requirements set by the legislation of the Republic of Kazakhstan about an electronic document and an electronic digital signature, should be considered according to the order set by this Law. 10. A response to a written request should be given within 15 days from the moment it was received by an information holder. In cases, when requested information is within competence of several information holders and in order to give a response it’s necessary to receive information from other information holders, the period of time for consideration can be once extended for another 15 days by the head of an information holder. An information user should be informed about it within three working days from the moment of extension. 11. A written request received by an information holder, whose competence does not allow him to provide requested information, has to be sent to an appropriate information holder within three working days from the moment of receiving the request. Simultaneously an information user should be informed about this. 12. A response to a written request should be given in hard copy or electronically as per information user’s choice and in a language of the request. A response to an oral request should be given orally in a language of the request. 13. In case if a response to a written request necessitates copying or printing costs, then an information user must compensate these actual costs to an information holder. The amount of actual costs for copying or printing and the order of compensating costs are determined by the Government of the Republic of Kazakhstan. The tariffs for copying or printing and the order of compensating them have to be published in periodicals distributed throughout the territory of the Republic of Kazakhstan and placed on the web sites of information holders.