Socially deprived people are released from compensating actual costs for copying or printing according to the order set by the Government of the Republic of Kazakhstan. 14. A response to a written request contains the name, postal address of an information holder, position of a person who signed off the response, the date and the registration number of the request. 15. If requested information is accessible according to the order set by this Law, then an information holder can notify an information user about this but not later than three working days, simultaneously sending him information about the means and a point of access to requested information. When applied repeatedly an information holder provides this information according to the order set by this article. 16. An access to information is denied: 1) if a content of a request does not allow to determine which information is being requested; 2) if a request does not comply with the requirements of this Law; 3) if requested information is considered to be information with limited access; 4) if a request contains questions of legal evaluation of acts adopted by an information holder, analysis of activities of an information holder or its subordinate bodies and organizations or conducting any other type of analytical work before its completion; 5) before a decision is made on the results of checkups, conducted in the framework of the state control and supervision; 6) before a final decision is taken on the basis of interdepartmental and interagency correspondence or on the basis of discussions held in state bodies; 7) before reaching a mutual agreement about conditions of releasing documents received from foreign states or international organizations. 17. A reasoned response to a written request denying access to information is delivered to an information user within five working days from the moment of registering the request. 18. The heads of information holders bear an individual responsibility over organization of the work with requests, their status of admittance, registration, recording and consideration. Article 12. Displaying information in offices, occupied by information holders 1. Information holders display information about their activities on informational boards and (or) other similar technical means. When setting up informational boards and (or) other similar technical means information holders must: Provide 24-hrs free access to them; Create conditions allowing free access by disabled persons. 2. Information, indicated in paragraph 1 of this article, contains: 1) the work order of an information holder, including reception hours for individuals and representatives of legal entities; 2) conditions and order of receiving information; 3) other data. Article 13. Providing access to the meetings of collegial bodies of state bodies 1. Open sessions of both Chambers of Parliament of the Republic of Kazakhstan, the Government of the Republic of Kazakhstan and collegial bodies of central executive bodies and local representative and executive bodies of oblasts, city of a republican significance, capital, rayon (city of oblast significance) of the Republic of Kazakhstan are accessible to everyone, except for closed sessions.