provider, with the employee acknowledging the access and verification of the user’s original identity card, when requesting the service through the personal presence of the service provider’s employee. f. Details of the tariffs and charges required for the services, equipment and devices provided, distinguishing between periodic and any non-periodic charges, whether at the start or the end of the service. g. Details of the services, products and their features that the service provider is obliged to provide, and the mechanisms in place for the settlement amount if the service provider fails to meet the quality parameters approved by the Commission or stipulated in the service contract, if found. h. Details of the terms and obligations of the user and the consequences of non-compliance. i. Details on any discounts or offer/offers, including the period of their validity, and any terms or obligations that will apply to the user during, or after the end of, the discount. j. Details of any limitations to the use of the services provided under the service contract, and any fees that will apply when exceeding such limitations. k. The term of the service contract, and the conditions for its extension, whether automatic or at the request of the user. l. Service billing dates in line with any Commission requirements. m. Conditions for any service modification and termination. n. The conditions under which the service provider has the right to suspend and terminate the service, in whole or in part. o. Any available mechanisms, terms and conditions for the transfer of the user’s balance between different types of services subscriptions provided by the same service provider. p. Information on the service provider’s: 1. complaint procedures, also including the contact details of the service provider’s complaint department. 2. 2. procedures for dispute escalation to the Commission. All information referred to in Paragraph 1 above, shall be presented: a. In legible, easy and clear terms. 10