3. Service providers may not invoice any service charges in advance for postpaid services or claim any other charges until after the end of the billing cycle. 4. Service providers must provide the user with clear, correct and detailed invoices in Arabic or English, depending on the user’s choice, and send them electronically - free of charge - while enabling the user to access online the system of the electronic service provider in order to obtain copies of his pending or earlier detailed invoices, for a minimum of twelve (12) months from the date of invoice issuance, and make it possible for this to be saved or printed. 5. Service providers may not charge the user any amounts in excess of the charges applicable to services provided in line with the user’s requests. 6. Service providers must ensure that their invoices to users contain, at a minimum, the following information: a. Details of user account number and additional services; b. Service details and usage details or report; c. Invoice date; d. Termination date for non-payment and suspension date; e. Details of any non-periodic charges; f. Details of periodic charges, for each service separately; g. Charges paid for the previous invoice, if any; h. Service establishment fee details, if any; i. Credit limit; j. Address; k. Settlement amount - if any; l. Loyalty program - if any; m. Any other financial amount for the service – if any; n. Deposit amount; o. Express reference to the user’s right to review the invoice and object to the charges stated therein within 16