Article 17 - Credit limit 1. The service provider must determine the credit limit and include it in the service contract, according to what he considers appropriate to him and may not raise it except upon the user’s request. The service provider must meet the user’s request to reduce the credit limit as long as the credit limit is not less than the minimum value of the package, and in the event that the user requests that his package be modified to a package with a fee higher than the credit limit, then this will require raising the credit limit automatically to the value of the new package as a minimum. 2. The service provider must notify the user, upon the consumption of 80% of its credit limit for the relevant period, through an SMS sent to that user, and by any other documented means. 3. The service provider must notify the user by SMS upon the consumption of 80% of its subscribed internet package. 4. The service provider must suspend the service as soon as the amounts claimed from the user reach the agreed credit limit. In such a case, the user may request a reactivation of the service provided he/she commits to pay within not more than (5) business days and his consumption during this period does not exceed 10% of his credit limit. 5. The service provider must suspend the internet service upon the consumption of the full capacity of the subscribed internet package, notifying the user by an SMS about the suspension of the service, with an explanation of how to reactivate it, and the cost of using internet without the package if the user so wishes. 6. The total invoice may not exceed the amount of the credit limit. In case of non-payment of outstanding amounts by the user, the service will continue to be suspended during the next billing cycle and the next invoice may include only any periodic service charges. 7. Service suspension due to exceeding the credit limit must be limited to services that are subject to non-periodic charges. Services subject to periodic charges (such as unlimited internet packages and unlimited connection) may not be suspended. 8. The following shall be excluded from the credit limit: a. Any charges for the last communication initiated prior to reaching the credit limit. b. Any charges for using the service for international roaming. This does not include the use of the Internet while roaming. c. An increase not exceeding 10% of the credit limit if the user requests to re-activate the service after suspension to reach the credit limit. 19