(1) If the requester demands access to information by means of an oral request, the information holder shall be obliged to provide the requester with such access, in a manner to allow the requester sufficient time to get acquainted with its contents, on which the information holder shall compile a written note, unless the procedure involves information mentioned in Article 6, paragraph (1) of the present Law. (2) If the information holder responds positively to the demand mentioned in paragraph (1) hereunder, it shall, immediately afterwards, or within ten days following the submitting of the demand at latest, enable the requester to become acquainted with the contents of the information request so as to provide the requester with the opportunity for information insight or with a transcript, a photocopy or an electronic record of the information requested. (3) Should the information holder respond negatively to a request or is not able to respond to such a request immediately, or if the requester files an oral or written complaint as to the manner of their being acquainted with the information requested, the official in charge of information mediation shall be obliged to draft an official note regarding such a demand to include data on the requester and the date of demand receipt, and to inform the requester of the information in question on the special request or on the information requested. (4) In cases mentioned in paragraph (3) hereunder, the procedure following the oral request shall proceed in the same manner as in case of a written request for information, in accordance with the present Law. 3. Written request Article 14 (1) Any written request for access to information shall be decided upon by the information holder, in a procedure determined by the present Law. (2) Issues within the procedure mentioned in paragraph (1) hereunder not having been determined by the present Law shall be governed by provisions contained in the Law on the General Administrative Procedure. 4. Submitting a request Article 15 (1) The request for access to information shall be submitted by the requester to the information holder. (2) As for a request mentioned in paragraph (1) hereunder submitted in electronic form, the provisions of the present Law and of other laws shall apply. 5. The request content Article 16 (1) The type and format of the request to access information form shall be determined by the Commission; the information holder shall be bound to provide the requester with such a form;