(ISPs) through a service brand named Jambonet. TKL is currently the sole provider of Internet backbone facilities and services, offering both uplink and downlink international connectivity to ISPs through a service brand named Jambonet. TKL's license is for an initial period of five years ending 30th June 2004, but extended for a further three (3) months to allow for the renewal procedures, subject to performance and compliance with stipulated licensing conditions. The Commission has received complaints on the quality of service offered by Telkom Kenya on Jambonet. The Jambonet network has been reported to be prone to frequent downtimes and outages, oftentimes resulting in heavy losses for ISPs, corporate entities, individuals and the Government. In addition TKL has on several occasions been reported to block Internet ports causing the interruption of Virtual Private Network (VPN) Connections. Given that there are currently no alternatives in the provision of International access services and bearing in mind that TKL remains a dominant provider in this area it is imperative that these services be efficient and reliable. Guided by the Government policy for the sector it is the intention of the Commission to speedily introduce competition in this area. The Commission rules as follows: o That TKL provide the service on a non-discriminatory and cost oriented basis and provide a guarantee on the minimum quality of service levels including bandwidth, within thirty (30) days from the date this ruling. o In addition sufficient notice, of not less than one (1) month, should be given for tariff changes both to the Commission and consumers guided by the provisions of the licence and regulations.