3. All information shall be contained in duly catalogued and indexed records in order to facilitate the right to information. Article 11 (Principle of Prohibition of Unlimited exceptions) Non-disclosure or refusal to release information shall always be reasoned on the basis of the regime of exceptions and legal restrictions. Article 12 (Principle of Promptness in Availing Information) 1. Requests for information shall be promptly addressed and dealt with. 2. Information shall be provided in the legally prescribed format and time frame. CHAPTER II Exercise of the right to information Article 13 (Right to information) The right to information makes it possible to solicit, seek, consult, receive and disseminate information in the public interest held by the entities set out in Article 3 of the present Law. Article 14 (Legitimacy) 1. Every citizen is entitled to request and be provided information in the public interest. 2. This right may also be exercised by collective legal persons and media bodies. Article 15 (Access to Information) 1. The request for information is addressed to an administrator or support staff member responsible for document, data and archives management. The applicant shall provide proper identification and describe the type of information requested. 2 The request for access to information must be made in writing in the following cases: a) where official correspondence is concerned; b) in respect of work-related information, unless the request is for use in civil or criminal proceedings based on said information;   4