4) The Authority’s Decision may be reviewed pursuant to the provisions in Article 38
of the Proclamation.
6. The Authority’s Power to Combine Disputes
1) The Authority may, combine Disputes regarding the same subject matter for
determination by a single Decision where it considers that:
a) The Disputes involve the same subject matter and can be conveniently
considered as one single Dispute; and,
b) The parties are likely to have the same interest at all stages of the combined
Dispute Resolution proceedings.
2) Where the conditions under Sub-Article (1a) and (1b) of this Article are fulfilled
Consumers may file a collective Claim as a single Dispute.
3) Where one or more of the parties disagree with the Authority’s decision to combine
the Dispute, the Authority may consider the argument submitted in opposition to the
decision.
4) If, at any stage during the course of its consideration of the combined Disputes, the
Authority considers the Disputes should no longer be combined, the Authority may
continue its consideration of the individual Disputes separately.
PART THREE
REQUEST FOR DISPUTE RESOLUTION
7. Request for Dispute Resolution
1) Licensees shall endeavor to resolve their dispute amicably prior to filling a Request
for Dispute Resolution before the Authority.
2) The party who desires the resolution of a Dispute by the Authority, referred to as the
“Claimant” may initiate proceedings by:
a) Filing its claim for resolution with the Authority in written or electronic
submission using forms available on the Authority’s website; and,
b) Serving the other party to the Dispute, referred to as the “Respondent,” with a
copy of the claim.
3) In a Dispute between Licensees the Claimant shall file a Request for Dispute
Resolution within thirty (30) working days from the occurrence of the Dispute unless
the parties have initiated an alternative dispute resolution process.
4) The Claimant’s claim shall contain:
a) The names, addresses and telephone numbers of the parties to the Dispute;
b) A statement of the nature of the Dispute;
c) The remedy or relief sought, including any amount claimed;
d) The Power of the Authority to entertain the Dispute;
e) Any supporting evidence; and,
f) Any other relevant information.
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