7. Licensees duty to prepare, submit and maintain reports. (1) Every licensee shall, after every quarter and at the end of its financial year, prepare and submit to the Commission in the prescribed form, an annual report of its operations. (2) Every licensee shall prepare and submit to the Commission a quarterly report of its operations and the extent to which the conditions of their licence have been adhered to. (3) A licensee may request the Commission to treat any information contained in a report presented to the Commission under these Regulations as confidential business information that may not be disclosed to third parties other than government agencies. 8. Investigations by the Commission. (1) The Commission may commence investigations on a licensee’s compliance where it has reasonable cause to believe that a licensee has failed to comply— (a) with the construction, installation or service provision requirements issued by the Commission; or (b) has contravened any condition of the licence issued by the Commission; or (c) with any of the performance obligations under the Act, Regulations or its licence conditions. (2) The Commission, shall in carrying out investigations on any matter under the Act or Regulations, take into account the following factors— (a) any representation made to the Commission by or on behalf of a person whom the Commission considers to have an interest in the matter which is the subject of the representation; or (b) a complaint by any customer of the licensee or a member of the public to the Commission in relating to the services provided by a licensee; and (c) the Commission’s necessary inquiries and appropriate measures to be taken as the circumstances of the case may require.