10.0 Internet Content Hosting Provider (ICH) 10.1 An ICH being a person in its capacity of merely providing access to Content which is neither created nor aggregated by itself but which is hosted on its facilities shall incorporate terms and conditions in the contracts and legal notices as to terms of use with users and subscribers of their services. This shall include the following terms: (a) Users and subscribers shall comply with the requirements of Malaysian law including (but not limited to) the Code and shall not provide prohibited Content nor any Content in contravention of Malaysian law; (b) The ICH shall have the right to withdraw its hosting services where a user or subscriber contravenes (a) above; and (c) The ICH shall have the right to remove such prohibited Content provided such removal is in accordance with the complaints procedure contained in the Code. 10.2 Once an ICH is notified by the Complaints Bureau that its user or subscriber is providing prohibited Content and the ICH is able to identify such subscriber or user, the ICH will take the following steps: (a) Within a period of 2 working days from the time of notification, inform the user or subscriber to take down the prohibited Content. (b) Prescribe a period within which the user or subscriber is to remove the prohibited Content, ranging from 1 to 24 hours from the time of notification. (c) If the user or subscriber does not remove such prohibited Content within the prescribed period the ICH shall have the right to remove such Content. 10.3 An ICH will place on its website a hyperlink to the Content Forum website to enable users and subscribers to obtain the information specified in Parts 7.1 – 10.2 above. 47