Scenario 2: If Y receives a notification from the Complaints Bureau, it must notify X to remove the Content within a period ranging from 1 to 24 hours. The period prescribed at Y’s discretion. In this instance, Y gives X 4 hours. X may either remove the prohibited Content itself or direct W to remove the Content. If the prohibited Content is not removed within 4 hours, it shall be removed by Y. Scenario 3: If Z receives a notification from the Complaints Bureau, it must notify X to remove the Content within a period ranging from 1 to 24 hours. The period prescribed is at Z’s discretion. In this instance, Z gives X 12 hours to remove the Content. X may either remove the prohibited Content itself or direct W to remove the Content. If the prohibited Content is not removed within 12 hours, Z can suspend or terminate X’s access to the Internet. If X is not Z’s subscriber, Z will not be required to take any measures. 11.0 Measures not required 11.1 IASPs, ICHs and Content Aggregators shall not be required to undertake any of the following: (a) Provide rating systems for Online Content; (b) Block access by their users or subscribers to any material unless directed to do so by the Complaints Bureau acting in accordance with the complaints procedure set out in the Code; (c) Monitor the activities of users and subscribers; or (d) Retain data for investigation unless such retention of data is rightfully requested by the relevant authorities in accordance with Malaysian law. 12.0 Definitions 12.1 For the purposes of interpretation, should there be any inconsistencies between the definitions in this Part and definitions elsewhere in this Code, those in this Part shall apply. In this Part, unless the context otherwise requires — 49