C 2630 2010 No. Electronic Transactions 1 the goods or services, through a simple method of cancellation, without 2 incurring cost or further obligation; and 3 (c) provide timely confirmation of any such cancellation. 4 5 any charges related to a transaction in the following circumstances: 6 (a) the transaction was not authorized by the consumer; 7 (b) the goods or services delivered were materially different from those 8 9 described by the service provider or vendor; (c) the service provider or vendor failed to provide material information 10 11 that could affect the decision about the goods or services; (d) the goods or services were not delivered in the time specified, or under 12 13 the conditions stated in the original offer; and (e) there was no option for the consumer to cancel the transaction when 14 15 (4) A service provider or vendor shall not hold the consumer liable for the consumer acted in good faith. Provided that under these circumstances, a service provider or vendor 16 shall refund any payment(s) the consumer makes, including any 17 reasonable costs the consumer incurred directly in the return of the 18 goods in question to the vendor in good order and within a reasonable 19 time. 20 35.—(l) A service provider or vendor shall ensure confidentiality of all 21 personal information collected from the consumer EXCEPT where the consent 22 of the consumer is obtained or where the law demands disclosure. 23 24 make it easily accessible to the consumer prior to the commencement of the 25 contract and whenever personal information is either requested or collected. 26 Information that shall be disclosed as part of the privacy policy includes the 27 following: 28 (a) the specific kinds and sources of information being collected and 29 (2) A service provider or vendor shall make public its privacy policy and maintained in an electronic form, purposes, usage and disclosure; 30 (b) the choices available to a consumer regarding the collection, use and 31 disclosure of their personal information, how they may exercise and change