1/ If the record exists in the language that the requester prefers, be given access in that language; or 2/ If the record does not exist in the language preferred, be given access in any language the record exists. 31. Appeals Against Refusals of Information 1/Any person who is aggrieved by the decision of the public relation officer under this part may lodge his appeal to the concerned head of public body within 30 days from the day the decision is made. 2/If the appellant can prove sufficiently that he could not lodge his appeal due to force major, the head of the public body may accept the appeal after the lapse of period referred to in sub-article (1). 3/The head of the public body to which the appeal is lodged shall give a decision with in 10 days. 4/ Any person who is aggrieved by the decision of the head of the public body may lodge his appeal the to Ombudsman within 30 days of receiving that decision. 32 Responsibilities of the Ombudsman 1/ The ombudsman shall within 18 months after the commencement of Part Three of this Proclamation compile a guide, in an easily comprehensible form and manner, as may be required by a person who wants to exercise his right under this section, which contains – a)the objects of this section; b)the address of the public relation officer of each public body and the deputy officer; c) the description of the main functions of every public body; d)the manner and form of request for information under Article 12 of this Proclamation; e)the assistance available from the public relation officer in terms of this proclamation; f)the assistance available from the Ombudsman institute in terms of this proclamation; g)legal remedies available regarding failure to comply with a right or duty conferred or imposed by Part Three of this Proclamation;