Information—9 of 2018 63 (c) inform the person who made the request that the request has been accepted by the Commission and that the public agency has been directed to make the information available to that person. Refusal of request by the Commission 9.—(1)  The Commission must refuse a request made under section 6 if the Commission is satisfied that the— (a) information requested does not comply with the requirements in section 6(2); (b) request does not substantially comply with the requirements in section 6(3); (c) information requested is exempt from disclosure under section 20; or (d) information requested is held by a public agency that is exempt under section 21. (2)  If a request is refused under subsection (1), the Commission must, within 20 days from the receipt of the request, provide the person who made the request with a written statement of the decision and the reason for the refusal. Transfer of request to another public agency 10.—(1)  Notwithstanding section 12, where the Commission forwards a request to a public agency under section 8 or this section and the information to which the request relates is— (a) not held by that public agency but is, to the knowledge of that public agency, held by another public agency (“second public agency”); or (b) reasonably believed by that public agency to be more closely connected with the functions of the second public agency, the public agency to which the request is forwarded must notify the Commission in writing within 10 days from the receipt of the request from the Commission. (2)  The Commission must, within 10 days from the receipt of the written notice under subsection (1)— (a) transfer the request to the second public agency; (b) direct the second public agency to make available to the person who made the request, where reasonably practicable, all the particulars of the information specified in the request; and (c) inform the person who made the request that the request has been transferred to the second public agency and that the second public agency has been directed to make the information available to that person.