27. “Service contract” means an agreement between a service provider and a user, under which the service is provided, which determines the terms, obligations and prices for that service and any modification thereof, and is documented through any means, specified by the Commission. 28. “Host service provider” means the service provider who owns the ICT infrastructure on which another service provider relies to provide his services. 29. “Settlement” means the amount deducted by the service provider from the amount due by the user, or reimbursed to the user as a result of the inability of the service provider to meet all or part of his obligations or of the service provider’s non-entitlement to the amount, or for other reasons, whether on the service provider’s own initiative, or based on a complaint from the user or on a decision by the Commission. 30. “Subscription duration” means the period of time during which a subscription remains in effect for a user of a particular service, under the same terms and conditions. 31. “Trial period” means a temporary period granted by the service provider to the user (in return for, or free of, charges) for the purposes of trying and/or testing its services and products. 32. “User account” means an account number assigned by the service provider to a user, to regulate the payments of financial obligations arising from the service(s) provided. 33. “User” means any natural or juridical person who uses ICT Services. 34. “User with disabilities” means a natural person with proof of a long-term, partial or total, physical, sensory, mental, communicative, psychological or intellectual impairment which may hinder its full and effective use of telecommunication services or associated (e.g., information) services on an equal basis with other users, without special needs. Article 2 – Implementation of Scope of Regulations 1. The provisions of this document shall apply to all licensed service providers by the Commission in the Kingdom of Saudi Arabia and to all users of their retail telecommunication services. 2. The Commission shall perform a periodic review of this document, and shall effect any amendment or update of this document by a decision of His Excellency the Governor. 3. Service providers must comply with the implementation of the provisions of this document in all their dealings with users of telecommunication services. They may not impose or agree on, in their service contracts or otherwise, any exceptions to these provisions unless this is expressly allowed under this document’s provisions. 5