Consumer Protection (Telecommunications Service) Regulation f) price tags; g) billboards; h) posters; i) cinema advertisements; j) promotional videos; k) website materials and banners; l) media channels and press releases; m) social media; n) electronic news groups; o) still messages and inserts; p) videos and animated films; q) interactive voice response (IVR); r) Short Messaging Services (SMS); and s) information kiosks. Applicable Product Includes: or Service a) Public Telecommunications Services; and/or b) telecommunications equipment offered for sale by a Licensed Operator. Authority The Telecommunications Regulatory Authority. Contract Term The term of the Service Contract, whether or not termination 3

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