3. The service provider may not make any amendments to the contract that are not in the interest of the user except under the following conditions: a. The Commission’s approval of the amendment. b. The expiry of not less than one year from the date the service was established/activated for the user, or expiry of the minimum period of contract, whichever is higher, unless the Commission decides for another period. c. Notifying the user of the amendments 60 days before the date of their entry into force. d. Receiving the user’s consent to the continuation of the service contract with the new amendments before they enter into force. e. The service provider must document and retain the user’s approval of the modifications, and provide the user with a copy of the amended service contract, as defined in Article (9) of this document. 4. The service provider may, in the event of a minimum period of the contract, give the user the option to choose between his desire to continue the service according to the current contract until the end of the minimum period, or cancel the contract or transfer his number to another operator without any financial compensation due by the user due to the early cancellation of the contract. 5. In the event that the user does not agree to these amendments or request to amend the service according to the packages available by the service provider, the contract shall be considered canceled as of the date of the amendment’s entry into force. Article 11 – User obligations 1. Users may not use the services, equipment, software or other products they receive from the service provider, allow their use or modify them in violation of any applicable regulations in the KSA or in violation of the terms and conditions of their service contract. Users shall be held liable for any such illegal use and its consequences. 2. The user is responsible for the protection of his internal network from any irregular breach, insofar as this breach is due to his calls, or data traffic. 3. Users must pay the deposit amount and any periodic and non-periodic amounts due to the service provider in time as specified in the service contract. 12

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