3. The service provider, upon receiving a fault report by a user, must send to the user via text message the following: a. The report number registered at the service provider. b. The time needed to fix the fault. c. The date and time of his visit to the site - if needed - taking into account the user’s availability. d. A verification number to ensure that the fault is fixed and to request that the user close the maintenance request. 4. e. The settlement amount for the monetary compensation during the fault period - if any. f. A notification to the user after the fault repairment is completed. Service providers must inform users in advance of any required maintenance or upgrade works, if such works are likely to disrupt service for the users or require entry into their premises. 5. Users, before communicating with the service provider, have to verify the proper functioning of their connections and any equipment they are responsible for in their premises, with the exception of any connections and equipment installed or provided by the service provider within the user’s premises, or as part of the service provider’s obligations when agreeing with the user. Article 14 – Maintaining the privacy of user data and his communications 1. Service providers must abide by the regulations and decisions issued by the Commission or any other specialized competent authority, with regard to maintaining the privacy of users’ personal data. 2. Service providers must treat all user data as confidential, and must protect them and take all necessary measures to prevent their infiltration, destruction, loss, embezzlement, usage, handling, modification or unauthorized access in violation of this document or any related Commission statute. 3. Service providers must maintain the confidentiality of communications and data sent or received through their public telecommunications networks and shall not allow any of their employees, affiliates or other parties to view, listen to or record them except in accordance with legal justifications. Article 15 – Invoices 1. Service providers must provide free and easy means to enable users to monitor the consumption of services they have used. 2. Service providers must invoice postpaid services by the end of every calendar month. 15