The agency creating information shall, no later than 15 working days from the date of
receipt of request, confirm the accuracy of information and answer Community People’s Committee;
if the provided information is incorrect, the creating agency shall attach the correct information.
The People’s Committee at commune-level shall, no later than 03 (three) working days from
the date of receipt of the answer, correct information or notify the information requester.
CHAPTER IV
RESPONSIBILITIES IN ENSURING THE RIGHT TO ACCESS TO INFORMATION OF CITIZENS
Article 33. Measures to ensure the right to access to information of citizens
1. Organizing training courses to improve capacity, qualification, professional skills of
persons assigned to be responsible for information provision on the right to access to information of
citizens.
2. Running portals, websites; developing and running database of information that the
agencies are responsible for provision as required by the Government.
3. Increasing information provision through activities of the spokespersons of state agencies
and on mass media.
4. Assigning units, persons to act as a focal point to provide information.
5. Allocating appropriate places for citizen receptions to provide information based on
available resources of each agency.
6. Consolidating, strengthening clerical work, archiving, statistics; equipping technical
facilities, information technology and other necessary conditions for the information requester to
read, see, listen, take notes, copy, capture information at head offices of state agencies and via
internet.
Article 34. Responsibilities of agencies providing information
1. Agencies providing information as prescribed in Article 9 of this Law shall have
responsibilities as follows:
a) Publicizing, providing information in timely, full and sufficient manners; correcting
information or providing additional information upon finding that provided information is incorrect
or insufficient;
b) Taking initiative in developing, updating, publicizing lists of information subject to
publication, and uploading such lists on portals, websites; regularly updating and making information
public at the right time, meeting the timeframe and forms mentioned in the lists of information
subject to publication;
c) Maintaining, archiving, updating a database of information that state agencies are
responsible for provision, ensuring that information is kept in a systematic, sufficient,
comprehensive manner and is easy for searching;
d) Ensuring accuracy and sufficiency of information. The transfer of information among
database systems shall comply with the provisions of the laws;
đ) Issuing technical guidance on measures and processes of protection of information and
information management systems;
e) Reviewing, classifying, checking and ensuring secrecy of information before provision;
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