(4) At the request of a person making a request for information, a holder of information shall release information (including disclosed information) together with official confirmation if such confirmation is necessary in order to use the rights and freedoms and perform the obligations of the person making the request for information. (5) Information shall be released orally only if: 1) information is requested concerning the processing of a petition, memorandum or other request submitted by the person making the request for information; 2) information is requested on whether information requested by the person making the request for information is in the possession of the holder of information. (6) Upon compliance with a request for information orally, the person who complies with the request for information is not required to read documents aloud. (7) In the cases provided for in subsection (2) of this section, a holder of information shall choose a suitable manner to comply with a request for information and shall, if possible, consult with the person making the request for information before complying with the request for information. (8) If a request for information does not specify the manner for compliance requested by the person making the request for information and if it is not possible to specify the manner for compliance in consultation with the person making the request for information within the term prescribed for compliance with the request for information, the request for information shall be complied with on the basis of the details indicated therein in a manner chosen by the holder of information, and the holder of information shall, if possible, prefer the manner in which the request for information was made. § 18. Terms for compliance with requests for information and calculation of terms for processing (1) A request for information shall be complied with promptly, but not later than within five working days. (2) If a request for information cannot be complied with due to the insufficiency of the information submitted by the person making the request for information, the holder of information shall notify the person making the request for information thereof within five working days in order to specify the request for information. (3) The terms for processing requests for information provided for in this Act shall be calculated as of the working day following registration of the requests for information. § 19. Extension of terms for compliance with requests for information If a holder of information needs to specify a request for information or if identification of the information is time-consuming, the holder of information may extend the term for compliance with the request for information for up to fifteen working days. The holder of information shall notify the person making the request for information of extension of the term together with the reasons therefor within five working days. § 20. Deeming requests for information to have been complied with A request for information is deemed to have been complied with by the holder of information who receives the request for information if: 1) information is communicated to the person making the request for information in a manner provided by law; 2) the request for information is forwarded according to competence and the person making the request for information is notified thereof; 3) the possibility of accessing disclosed information is explained to the person making the request for information.