§ 21. Forwarding of requests for information according to competence (1) If a holder of information does not possess the requested information, the holder of information shall ascertain the competent holder of information and forward the request for information promptly thereto, but not later than within five working days, and shall notify the person making the request for information thereof at the same time. (2) It is permitted to refuse to forward a request for information made by telephone if the person making the request for information is informed of to whom the person should turn with the request for information. (3) A holder of information who is a legal person in private law or a natural person may refuse to forward a request for information and shall in this case notify the person making the request for information promptly thereof, but not later than within five working days. § 22. Directing to disclosed information If requested information has been disclosed pursuant to the procedure provided for in this or any other Act, the holder of information may promptly, but not later than within five working days, notify the person making the request for information thereof without releasing the information and shall in this case provide the person making the request with information concerning the method and place of access to the requested information, except in the case provided for in subsection 17 (4) of this Act. § 23. Refusal to comply with requests for information (1) A holder of information shall refuse to comply with a request for information if: 1) restrictions on access apply to the requested information and the person making the request for information does not have the right to access the requested information; 2) the holder of information does not possess the requested information, does not know who possesses it, and is unable to identify the holder of the requested information; 3) compliance with the request for information is impossible because it is not evident from specification of the request for information which information the person making the request for information is requesting; 4) the person making the request for information has not paid the state fee or has not paid the expenses relating to compliance with the request for information if the state fee or other fee is prescribed by law and the holder of information has not withdrawn the claim for expenses incurred to be covered. (2) A holder of information may refuse to comply with a request for information if: 1) the requested information has already been released to the person making the request for information and the person does not justify the need to obtain the information for a second time; 2) information requested from a natural person or a legal person in private law does not concern the performance of public duties; 3) compliance with the request for information would require a change in the organisation of work of the holder of information, hinder the performance of public duties imposed thereon or require unnecessarily disproportionate expenses due to the large volume of requested information; 4) the request for information cannot be complied with by a single release of information; 5) in order to comply with the request for information, information would have to be additionally systematised and analysed and new information would have to be documented on the basis thereof. Such request for information is deemed to be a request for explanation and shall be responded to pursuant to the procedure prescribed in the Response to Memoranda and Requests for Explanations Act; 6) a court has established that the active legal capacity of the person making the request for information is restricted; 7) there are no contact details concerning the person making the request for information. (3) The holder of information shall notify the person making the request for information of refusal to comply with the request for information and the reason for such refusal within five working days. [RT I 2007, 12, 66 - entry into force 01.01.2008]