under section 39(2)(d) of the Personal Data (Privacy) Ordinance (Cap. 486) " ( the Ordinance") and in accordance with paragraph 8(e) of their , Complaint Handling Policy ("the Policy"). 10. Section 39(2) (under the title: "restrictions on investigations initiated by complaints") of the Ordinance provides that: " The Commissioner may refuse to carry out or decide to terminate an investigation initiated by a complaint if he is of the opinion that , having regard to all the circumstances of the case- fa) the complaint, or a complaint of a substantially similar nature, has previously initiated an investigation as a result of which the Commissioner was of the opinion that there had been no contravention of a requirement under this Ordinance; (b) the act or practice specified in the complaint is trivial; (c) the complaint is frivolous or vexatious or is not made in goodfaith; (ca) the primary subject matter of the complaint as shown by , the act or practice specified in it is not related to privacy of , individuals in relation to personal data; or (d) any investigation or further investigation is for any other " reason unnecessary. (emphasis added) 5

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