18 ‘‘(1) The Authority must establish a Complaints and Compliance Committee which consists of not more than seven members, appointed for a three-year term of office which is renewable for one additional term only, one of whom must be a councillor.’’; (b) by the insertion after subsection (1) of the following subsection: 5 ‘‘(1A) The Authority must appoint one of the members contemplated in subsection (1) as chairperson of the Complaints and Compliance Committee.’’; and (c) by the substitution in subsection (4) for paragraph (b) of the following paragraph: 10 ‘‘(b) be committed to the functions and work of the Complaints and Compliance Committee and the objects of this Act and the underlying statutes and must not act or behave in a manner that undermines those functions, work or objects;’’. Amendment of section 17C of Act 13 of 2000, as inserted by section 19 of Act 3 of 15 2006 23. Section 17C of the principal Act is hereby amended by the substitution for subsection (1) of the following subsection: ‘‘(1) (a) A person who has reason to believe that a licensee or another person is guilty of any non-compliance with— (i) the terms and conditions of [its] a licence [or]; (ii) [with] this Act; or (iii) the underlying statutes, may lodge a complaint with the Authority within 60 days of becoming aware of the alleged non-compliance. (b) The Authority may— (i) where the complaint concerns a licensee, direct the complaint within 30 days of receipt of the complaint, to the Complaints and Compliance Committee for consideration; (ii) where the complaint concerns a person who is not a licensee, lay a charge against that person with the appropriate authority or institution or refer the matter to the appropriate authority or institution in terms of a concurrent jurisdiction agreement concluded between the Authority and that authority or institution within 30 days of receipt of the complaint; or (iii) investigate the complaint as contemplated in section 4(3)(n).’’. 20 25 30 35 Amendment of section 17F of Act 13 of 2000, as inserted by section 19 of Act 3 of 2006 24. Section 17F of the principal Act is hereby amended— (a) by the substitution for subsection (1) of the following subsection: ‘‘(1) The Authority must appoint suitably qualified inspectors to 40 perform the functions provided for in this Act and may terminate any such appointment for good cause.’’; and (b) by the substitution for subsection (5) of the following subsection: ‘‘(5) An inspector must, when instructed to do so by the Council— (a) monitor compliance by licensees [of] with licence terms and 45 conditions and licence exemptions; (b) monitor compliance by licensees with the provisions of this Act and the underlying statutes; (c) investigate and evaluate any alleged or suspected— (i) non-compliance by a licensee with its licence terms and 50 conditions, licence exemption, and provisions of this Act or the underlying statutes; (ii) breach by a licensee of an agreement between such licensee and its subscribers;