Complaints to Online Consumer Affairs Committee 40. (1) A consumer may lodge a complaint with the Online Consumer Affairs Committee in respect of any non-compliance with the provisions of this Chapter by a supplier. (2) After the committee has investigated the matter, it may after giving the supplier an opportunity to be heard – (a) order the supplier to comply with the provision of this Act which has been contravened; or (b) impose a fine not exceeding N$20 000 which fine may be collected as a debt due to the state. (3) A supplier who fails to comply with an order made in terms of subsection (2)(a) commits an offence and is on conviction liable to a fine not exceeding N$50 000 or imprisonment for a period not exceeding one year or to both such fine and such imprisonment. CHAPTER 5 ACCREDITATION OF SECURITY SERVICES OR PRODUCTS Security products or services 41. (1) A product or service may be accredited by the Authority to comply with the requirements of one or more classes prescribed under subsection (2) if such product or service – (a) has as its purpose the encryption or decryption of data; (b) ensures that data has not been altered; (c) ensures that data has been altered or created by a specific person only; (d) creates keys for the encryption or decryption of data; 38