12 OFFICIAL GAZETTE services; and it is so requested in writing by competent state agencies when Internet service users violate Article 6 of this Decree; j / Ten working days before providing services, to notify in writing or through the online environment at the Ministry of Information and Communication-prescribed addresses the Ministry of Information and Communication and the Ministry of Public Security of the time of starting the official provision of services and plans on provision of services; k/To guide and provide adequate information on the provision and use of services to users; to settle use? complaints about charge rates and service quality; 1/ To guide and provide information on, examine and supervise their agents' performance of contracts; m/ To«implement the reporting regime and submit tofthe inspection and examination of competerfstate agencies according to regulations; n/ To perform tasks as mobilized by the State in urgent eases and other public tasks. Article^.' Private Internet owners 1. Private Internet owner means an agency, organization or enterprise operating in Vietnam and establishing a private Internet according to regulations. Members of the network are members of the network-establishing agency, organization or enterprise. Membership is determined according to the operation charter, and document prescribing the organizational structure and apparatus of the agency, organization or enterprise or other relevant legal provisions. 2. A private Internet owner has the following Issue nos 11>12/Auqust 2008 (Cong Bao nos 511-512 /September 11,2008) rights and obligations: a/ To establish Internet equipment systems at places which it has the right to lawfully use in order to provide Internet services to network members; b/ To lease or build telecommunications transmission lines for establishment of private Internets and direct international Internet connection; c/ To use Internet resources according to planning and regulations on management of Internet resources; d/ To suspend or terminate the provision of Internet access services if detecting a network member violating Article 6 of this Decree or it is so requested in writing by a competent state agency; e/ To implement regulations on licensing, connection, standards, quality, charge rates, information and Internet resource safety and security; f/ To implement the reporting regime and submit to the inspection and examination of competent state agencies according to regulations; g/ To perform tasks as mobilized by the State in urgent cases and other public tasks. Article 9.- Internet agents 1. Internet agent means an organization or individual in Vietnam that provides in the name of an Internet service provider Internet access and Internet application services in telecommunications to users through agency contracts and enjoy remuneration therefrom. 2. Organizations and individuals being owners of hotels, restaurants, office buildings, airports, © VIETNAM LAW & LEGAL FORUM