Article  11.  The  public  body  or  entity  shall  either  authorize  or  grant  immediate   access  to  the  available  information.     Paragraph   1.   When   it   is   not   possible   to   grant   immediate   access   to   the   information,  as  provisioned  in  the  caption  of  this  article,  the  requested  body  or  entity   shall,  within  20  (twenty)  days:   I   –   inform   the   date,   venue   and   means   to   conduct   the   consultation,   get   document  copies  or  obtain  certificates;   II   –   indicate   the   factual   and   legal   reasons   for   totally   or   partially   denying   the   requested  access;  or   III   –   inform   the   applicant   that   it   does   not   hold   the   requested   information,   refer   him/her   to   the   appropriate   body   or   entity,   or   forward   the   information   request   to   such   body  or  entity,  informing  the  applicant  about  it.     Paragraph  2.  The  term  referred  to  in  Paragraph  1  may  be  extended  for  another   10   (ten)   days,   by   means   of   explicit   justification,   which   shall   be   informed   to   the   applicant.     Paragraph   3.   Without   compromising   the   security   and   protection   of   information,  and  in  compliance  with  the  applicable  legislation,  the  body  or  entity  may   provide  the  applicant  with  means  to  retrieve  the  needed  information  his/herself.     Paragraph  4.  When  access  is  not  authorized  because  the  information  is  totally   or   partially   classified,   the   applicant   shall   be   informed   of   the   existing   possibilities   of   appeal,  as  well  as  the  terms  and  conditions  to  file  it;  and  shall  be  also  notified  of  the   competent  authority  indicated  to  examine  his/her  claim.   Paragraph  5.  The  information  stored  in  digital  format  will  be  delivered  as  such   upon  the  consent  of  the  applicant.   Paragraph  6.  If  the  requested  information  is  available  to  the  public  in  printed,   electronic,  or  any  other  means  of  universal  access,  the  applicant  must  receive  written   notification   of   the   location   and   ways   to   access,   retrieve   or   copy   such   information,   8