Customer on the object of the service, the conditions of use, Cloud Service levels, and applicable payment terms. 3.6.2 The above obligation shall be without prejudice to any other additional information that CSPs may need to communicate to Cloud Customers if so required under their registration or other applicable rules. 3.6.3 Without prejudice to any other obligation under this Regulatory Framework, CSPs must ensure that at least the following information is incorporated in their Cloud Contracts: 3.6.3.1 identification of the CSP, business address and full contact details; 3.6.3.2 description, and allowed use of the services to be provided; 3.6.3.3 Cloud Contract duration (if any applies), applicable charges, payment terms and termination; 3.6.3.4 rules on handling of Customer Content, including its processing and processes to enable Customer Content to be retrieved by the Cloud Customer upon the Cloud Contract’s termination; 3.6.3.5 information on the availability, terms and conditions of any Service Level Agreement (SLA) that may be offered by the CSP; 3.6.3.6 a procedure for the resolution of Cloud Customer complaints; 3.6.3.7 applicable law for the interpretation of the Cloud Contract and the resolution of any disputes, it being understood that, if this is other than the law of the Kingdom, it may not override any of the provisions of this Regulatory Framework or any other mandatory rules of the Kingdom that may not be overridden through choice of law provisions; 3.6.4 CSPs must provide a Cloud Customer care service for the resolution of any Cloud Customer complaint. Such service shall be without prejudice to, any other legal remedy and dispute resolution procedure available under applicable laws, also including this Regulatory Framework. 3.6.5 Cloud Customers and CSPs shall have a right to refer their disputes, jointly or separately, to any dispute resolution procedure available before the Commission pursuant to Commission Statutes, without prejudice to any other, non-exclusive, alternative dispute resolution procedures or choice of law clauses that may be allowed under applicable law. 3.6.6 Upon termination of the Cloud Contract with a Cloud Customer, and if the Cloud Customer so requests, the CSP must: 3.6.6.1 provide to the Cloud Customer a copy of the Cloud Customer’s Cloud Content stored on the CSP’s Cloud System at the time of the Cloud Contract’s termination, in a commonly used format, or Cloud Computing Regulatory Framework Page 11 of 15