Introduction
The Telecommunications Act, issued by Royal Decree No. M/12 dated 12/3/1422 H, aims to regulate the
telecommunications sector in accordance with a number of objectives that include:
1.
The provision of advanced and adequate telecommunications services at affordable prices;
2.
The provision of access to the public telecommunications networks, equipment and services at affordable prices;
3.
Ensuring clarity and transparency of procedures as well as principles of equality and non-discrimination; and
4.
Safeguarding the public interest and the user interest as well as maintaining the confidentiality and security of
telecommunications information.
This document is issued in order to achieve these goals, and in accordance with the regulatory tasks assigned to the
Commission under the Telecommunications Act, the Telecommunications Bylaw and the Commission Ordinance, taking
into consideration the needs of the Kingdom’s evolving ICT markets, and after studying the international best practices
in this field.
PART 1 – GENERAL
Article 1 – Definitions
The words and expressions contained in this document have the meaning assigned to them in the Commission statutes
unless the context requires otherwise. The following words and expressions shall have the meaning assigned to them
hereunder:
1.
“Additional services” means a set of optional services or features that users may subscribe to in addition to
subscribing to a basic package, as these services are not offered by the service provider as separate services.
2.
“Address” means the national address of the citizen, resident, or a public or private legal person, identified by the
relevant authority and which has all the statutory implications of reporting, or the address specified by the user
in the absence of a national address.
3.
“Amendments to the contract that are not in the interest of the user” means any amendment that results in
reducing, decreasing, restricting, or preventing the use or obtaining any of the advantages of the basic or
additional services due to the user at the beginning of the service contract, or in adding any additional obligations
for the user, or in cancelling the user’s basic package.
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