TELECOMMUNICATIONS QUALITY OF SERVICE DIRECTIVE WHEREAS it is necessary to specify technical standards for the provision of Telecommunications Services in order to ensure that Communications Services confirm to specified standards of quality; UNDERSTANDING the need to devise a Quality of Service framework that allows the quality of service delivered by Telecommunications Operations to be measured, reported and published based on defined parameters and measurement methodologies; COGNIZANT of the need to provide consumers of Telecommunications Services the Quality of Service obligations that Telecommunications Operators are required to meet; RECOGNIZING the importance of setting minimum parameters to allow for improved operations and performance of interconnected networks; NOW, THEREFORE, the Authority hereby issues this Telecommunications Quality of Service Directive in accordance with Ethiopian Communication Service Proclamation No.1148/2019, Articles 6(2), 6(5), and 54(2). PART ONE GENERAL 1. Short Title This Directive may be cited as “Telecommunications Quality of Service Directive No. 794/2021”. 2. Definitions . In this Directive, unless the context otherwise requires: 1) “Authority” means the Ethiopian Communications Authority established under the Communications Service Proclamation No. 1148/2019. 2) “Average” or “Mean” is the result of dividing the sum of the numerical values in a set by the number of values in the set. 3) “Base Transceiver Station (BTS)” or “NodeB” or “eNodeB” means the radio base station (RBS) or, simply, the Base Station (BS) or a telecommunications node that provides wireless communications between mobile phones and the mobile network used in 2G, or 3G, or Long Term Evolution (LTE) networks, respectively. 4) “Call Attempt” means an attempt to achieve a connection to one or more devices attached to a telecommunication network. 5) “Compensation” means a portfolio of remedies by a Telecommunications Operator to the Customer for shortcomings in the level of the Quality of Service delivered, e.g., delays in provision, repair or not achieving the promised level of quality of service, in form of monetary or non-monetary means. 6) “Customer” means any person who receives Telecommunications Services and pays the corresponding fees for a certain period of time by virtue of an agreement that he enters into or accepts the terms set forth by a Telecommunications Operator. 1