Communications and Multimedia 13 Section 189. Consumer forum 190. Matters for consumer code 191. Publication of consumer code Chapter 2 Required Applications Services 192. Required applications services 193. Minister’s direction to provide required applications services 194. Direction may specify operational details Chapter 3 Resolution of Consumer Disputes 195. Disputes between consumers and licensees 196. Procedures for consumer complaints Chapter 4 Rate Regulation 197. Rate setting by providers 198. Principles on rate setting 199. Rate setting by the Minister 200. Power of the Minister to determine persons or areas for special rates 201. Rules regarding rates Chapter 5 Universal Service Provision 202. System of universal service provision 203. Definition of “underserved areas” and “underserved groups within the community”, etc. 204. Universal Service Provision Fund