Complaint of the applicant Article 33 (1) The Public Information Officer of the institution that the applicant has requested information from, shall investigate the complaint and respond to the complainant based on the provisions of this law in five working days. (2) In case the applicant lodges a complaint first with the institution that he or she requested information from, after receiving a written answer or after five working days can address his/her complaint to the commission. (3) The Commission shall investigate the complaint within a maximum of twenty working days and make a decision. (4) If deemed necessary, the Commission may facilitate participation of the stakeholders in the complaint hearing process. (5) The agency from which the Complaint has been made, shall provide documents and evidence that it has acted based on the provision of this law. (6) The complaint redressal mechanism and assessment of related documents and evidences shall be established in a separate procedure by the Commission. Addressing complaints Article 34 (1) The Commission has the following authority during a compliant hearing: 1. Inviting both parties and listening to their statements verbally or in writing. 2. Obligating the institutions to provide documents and evidence. 3. Inspect offices of the Public Information Officers and the manner in which documents and information is managed in the intuitions. (2) The Commission can obligate the institutions during the redressal of complaints to provide any information to the applicant based on the provision of the law. In case of delay in the implementation of the provision of the law, the Commission shall make necessary decision. (3) The Commission can obligate the institutions during the redressal of complaint to make necessary decisions in order to improve the affairs of the Public Information Officers, proper management of documents, publication of information and publishing of annual reports. (4) If the applicant or institutions are not satisfied with the decision of the Commission, they may refer to a competent court within a maximum of thirty working days. Violations and sanctions Article 35 (1) The followings are recognized as violation of this law: 1- Providing such information to the applicant that does not conform to the contents of information request form.